Request a Quote

8x8 U.S. 8x8 Solutions U.K. Request a Quote  1-866-879-8647
Sign In  Account Manager >    Virtual Office Online >

How do I activate my phones? 

Just getting started with your new VoIP phone? Activation is a snap! Follow the instructions or watch the video below.

You'll need:

  • The phone(s) you'll be activating.
  • The email with your activation code(s).

 NOTE: If you are activating a Polycom phone previously used with another service, please consult the guide to Reusing Polycom Phones with 8x8 Service.


To activate your phone:

  1. Connect the phone to your ethernet connection using the provided ethernet cable.*
    *If your network does not feature power over ethernet, be sure to also connect and plug in the power adaptor.
  2. Your phone will automatically power up and display "Activate" on the screen.
  3. Pick up the handset (or turn on the speakerphone).
  4. Following the voice prompts, enter the phone activation code provided in your 8x8 email ("8x8 Equipment Shipped & Activation Codes").

For additional instructions refer to the Quickstart Guide that came with your phone or the online 8x8 Equipment Matrix.

Please watch the video below for a demonstration of the activation process.