Request a Quote

8x8 U.S. 8x8 Solutions U.K. Request a Quote  1-866-879-8647
Sign In  Account Manager >    Virtual Office Online >

Take your business even further with these optional plans and features!

Business Features Phone Numbers Standard Fax Solutions
Additional Auto Attendant
Additional Ring Groups
Branch Office
Call Queuing 
Overhead Paging
Switchboard Pro
Virtual Attendant
Virtual Extensions
Power Keys
4-Line Appearance
US Virtual Numbers
International Virtual Numbers
US Toll-Free Numbers
International Toll-Free Numbers

Additional Services
Audio Production Store
Professional Installation

Unlimited Fax Extension
Metered Fax Extension

BUSINESS FEATURES

Additional Auto Attendant

Your first Auto Attendant is included at no extra charge with your 8x8 Virtual Office service. Additional Auto Attendants can be ordered as your business grows or as needs dictate. You can even link multiple Auto Attendants together to allow callers to transfer seamlessly between them. 

Additional Auto Attendants are ideal for businesses with multiple locations or companies that run different businesses under the same phone system because they allow you to specifically tailor your messaging and greetings for that particular location or company.

Back to Top

Additional Ring Groups

A Ring Group (or Hunt Group) is a way for teams or departments   to share the distribution of incoming calls. Nine ring groups are included in your Virtual Office account. You can have up to 130 ring groups.

Back to Top


Branch Office
Branch Office allows you to segment your 8x8 iPBX into groups of extensions that represent physical or virtual branches of your company. Branch Office also allows you the option to bulk assign the same outbound caller ID and phone to the whole branch. With Branch Office, dialing 0 # from the keypad on reaching an extension voicemail, routes callers to the branch receptionist instead of the company headquarters receptionist. 

Call Queuing
Ever call a company and hear a recorded message something like this? "Please remain on the line and your call will be answered in the order it was received." That's call queuing. 

It places your callers in a queue or line while your agents or employees are busy with other calls. The queued calls are distributed to your next available agent in the order received, allowing you to serve your customers promptly, courteously, and efficiently. 8x8 Call Queuing includes:

8x8 Call Queuing includes:

  • Up to 20 callers per queue.
  • Up to 102 queues per PBX.
  • A secondary queue extension group for each queue.
  • Free voicemail box for each queue.
Back to Top

Overhead Paging
Connect your overhead paging system to your 8x8 Virtual Office service with 8x8 Virtual Office Overhead Paging. It works with paging systems that have a standard analog phone input (Tip and Ring). Requires the purchase of an 8x8-certified analog terminal adapter.

Switchboard Pro

Equip the primary answering position for the entire company or branch office with a powerful switchboard software app that greatly streamlines live call handling and enhances visibility of the "presence" of each employee in the organization. 

Switchboard Pro's sophisticated call processing capabilities and insights allow you to more efficiently handle both internal and external caller's needs in getting to the right resources quickly. This browser-based software works in tandem with a Polycom IP phone. Learn more about Switchboard Pro

Back to Top


Virtual Attendant

Virtual Attendant is purchased as a stand-alone product designed for situations where a physical 8x8 telephone extension is not required. In most cases the Virtual Attendant is used to dial out to non-8x8 telephone services such as cell phones, home phones or existing office phones. To dial out from a Virtual Attendant, add Virtual Extension(s) to allow call forwarding to the telephone number of your choice. Each Virtual Attendant includes one US Virtual Number. See how Virtual Attendant can help your business. 

Additional Auto Attendants can also be ordered as your business grows or as your needs dictate. You can even link multiple auto attendants together to allow callers to transfer seamlessly between them.

A minimum of one Virtual Extension is required with your Virtual Attendant.

Back to Top


Virtual Extension

A Virtual Extension is an extension not associated with a physical telephone. It’s great for information-only mailbox announcements such as addresses, driving directions and business hours. It includes a mailbox, auto-attendant routing and a DID for direct and outbound forwarding. 2.9 cent per minute charge for forwarding to a outside PSTN (non-8x8) line.

Back to Top

Unlimited Virtual Extension

A Virtual Extension is an extension not associated with a physical telephone. It’s great for information-only mailbox announcements such as addresses, driving directions and business hours. It includes a mailbox, auto-attendant routing and a DID for direct and outbound forwarding. Unlimited call forwarding to an outside PSTN (non-8x8) line.

Back to Top

Power Keys

Power Keys turns your Polycom phone or sidecar into a powerful call handling and work group monitoring tool. With Power Keys, you can take full advantage of the spare line keys on your Polycom phones and additional line keys added via sidecars. Choose your plan based on the number of unused power keys you have available on your device(s).


Polycom Phone # of Physical 
Line Keys
Power Keys Plans Maximum Key Configuration
IP 550IP 560 4 PWR4 Plan Up to 4 Line Appearance Keys
and/or up to 2 BLF Keys*
VVX 300VVX 310IP 670
6 PWR4 Plan Up to 4 Line Appearance Keys
and/or up to 4 BLF Keys*
VVX 300VVX 310IP 670 6 PWR6 Plan Up to 6 Line Appearance Keys
and/or up to 4 BLF Keys*
VVX 400, VVX 410, VVX 500
12 PWR4 Plan Up to 4 Line Appearance Keys
and/or up to 4 BLF Keys*
VVX 400, VVX 410, VVX 500
12 PWR6 Plan Up to 6 Line Appearance Keys
and/or up to 6 BLF Keys*
VVX 400, VVX 410, VVX 500
12 PWR14 Plan Up to 6 Line Appearance Keys
and/or up to 10 BLF Keys*
VVX 600
16 PWR4 Plan
Up to 4 Line Appearance Keys 
and/or up to 4 BLF Keys*
VVX 600 16 PWR6 Plan
Up to 6 Line Appearance Keys 
and/or up to 6BLF Keys*
VVX 600
16 PWR14 Plan
Up to 6 Line Appearance Keys 
and/or up to 14 BLF Keys*
*Limited by the number of spare Line Keys available on your phone

Polycom Phone Sidecar Model #of Physical
Keys
Power Keys Plans Maximum Key Configuration
VVX 300VVX 310VVX 400VVX 410VVX 500, or VVX 600 VVX Sidecar 28 Key - Color 28 
(3 pages of 28)**
PWR28 Plan Up to 10 LAK, and/or up to 28 BLF
VVX 300VVX 310VVX 400VVX 410VVX 500, or VVX 600 VVX Sidecar 40 Key - Paper Label 40 PWR40 Plan Up to 10 LAK, and/or up to 40 BLF

Note: Polycom VVX 1500 phones and conference phones cannot run Power Keys.

**The Polycom VVX Sidecar 28 Key - Color has three virtual pages of 28 line keys for a total of 84 line keys per sidecar. With each purchase of PWR28 you can assign up to 10 LAK, and/or up to 28 BLF power. Any remaining keys of the 84 available line keys can be assigned as speed dial keys.

BLF Functions:

  • BLF Presence - Monitor the real-time call status (or presence) of other extensions. See who is on the phone and who is available.
  • BLF Speed Dial - Automatically dial to an idle extension that you are monitoring.
  • BLF Speed Transfer - Instantly transfer a live call to an idle extension you are monitoring.
  • BLF Call Pickup - Pick up a ringing call on an extension you are monitoring.
  • BLF keys can monitor any 8x8 extensions, including all 8x8 supported phone types - any vendor, any model.

Line Appearance Power Keys—Assign line appearance keys (LAKs) to manage multiple live calls at the same time instead of the standard two live calls on the default 2 LAKs.

Simple Setup

  • BLF and Line Appearance Power Keys are configured in your online Account Manager portal.
  • Users can easily assign and mix and match BLFs and Line Appearance Keys. You can fill any unused line keys on your phone, or sidecar, as speed dial keys.
  • Power Keys works with Polycom phones with four or more line keys and with sidecars.
  • Polycom phones purchased in 2012 or earlier may need to be upgraded with new firmware by 8x8 Support before Power Keys can be used. This can be done remotely and only takes a few minutes.  

Call 1.866.835.2979 to talk to an 8x8 Business Solutions Specialist.

Cost:

  • PWR 4—only $4.99 per month.
  • PWR 6—only $9.99 per month.
  • PWR 14—only $12.99 per month.
  • PWR 28—only $24.99 per month.
  • PWR 40—only $34.99 per month.
  • Applicable Taxes and Regulatory Fees.
  • Now available in Canada. Call for pricing.

Call 1.866.835.2979 to talk to an 8x8 Business Solutions Specialist


4-Line Appearance Service
Use 4-Line Appearance Service to transform your Cisco phone to a 4-line phone that can handle 4 calls at once (instead of the 2 active line keys). All 4 keys display the extension number of the phone and each line key can operate independently to handle incoming and outgoing calls. Great value for employees who juggle a lot of calls and need to toggle between them. Useful for receptionists or group administrative assistants who need to put multiple calls on hold to pick up later, transfer, etc.

Works with the Cisco 504G and 525G2 Phones.  Also see Power Keys Service which bundles 4-Line Service and other services on Polycom sets.

Back to Top

PHONE NUMBERS

Virtual Number - US and Canada

A Virtual Phone Number is a second number that when called, rings to a primary 8x8 line. US and Canada Virtual Phone Numbers can be from most area codes, thereby providing enormous savings to people phoning you from that selected area code. A Virtual Phone Number essentially eliminates long-distance toll charges for anyone calling within that number's area code.

Back to Top

International Virtual Number

An International Virtual Number is a geographic international number that rings to a primary 8x8 line and allows people who call you from outside the US to reach you through an international number local to their area and country code. Certain countries require you to have a local business address and/or a Letter of Intent that indicates your line of business and how you intend to use the number. Using the number for reselling, or prepaid/calling card purposes is prohibited.

See International Virtual Numbers list for available countries.

Back to Top

US Toll-Free Virtual Numbers

A Toll-Free Virtual Number is an inbound number that rings to your auto attendant, ring group or primary 8x8 line. US callers can call your toll-free number at no charge to them. Our toll-free number plan offers you a flat monthly fee that includes a fixed number of minutes of inbound toll-free calls with a per-minute charge thereafter. We also offer a toll-free number plan where you can have multiple toll-free numbers sharing the fixed number of minutes. All you need to do is select the desired number of minutes per month and purchase the desired number of toll-free numbers at $4.99 a month for each number.

Cost:
See table below for plans and pricing
  • $9.99 one-time activation.
  • Applicable Taxes and Regulatory Fees.
  • Now available in Canada. Call for pricing.
Inbound Toll-free Calls Monthly Fee Plan Per Minute Overage Per Minute
150 minutes/month $4.99 $0.0333 $0.0450
1,500 minutes/month $39.99 $0.0267 $0.0390
5,000 minutes/month $94.99 $0.0190 $0.0285
20,000 minutes/month $359.99 $0.0180 $0.0275
50,000 minutes/month $850.00 $0.0170 $0.0249
100,000 minutes/month $1,700.00 $0.0170 $0.0195

Call 1.866.835.2979 to talk to an 8x8 Business Solutions Specialist

We will match any competitor quote**

Back to Top


International Toll-Free Virtual Numbers

8x8 offers Toll-Free International service for 27 countries. Certain countries require you to have a local business address and/or a Letter of Intent that indicates your line of business and how you intend to use the number. Using the number for reselling, or prepaid/calling card purposes is prohibited.

Click here for plans, pricing and restrictions.

Back to Top


ADDITIONAL SERVICES

Audio Production Store

Professional, affordable voice recording services for your auto attendant. From telephone prompts to voicemail and message on-hold recordings, make sure your business presents a consistent, professional voice for your clients and customers.

Starting as low as $63.00!

Go to the audio production store >

Back to Top

Professional Installation Service

While the 8x8 Virtual Office system can easily be self-installed and configured, subscribers have the option of utilizing a Virtual Office professional installation team to get their service up and running in no time.

Our training professionals will perform the services or variation of services listed below:

  • System configuration with Technical Account Manager(TAM) before installation date.
  • Site verification done for each site - Ping test, latency, and bandwidth calculator. Learn More >
  • Dedicated Virtual Office technical account manager through the installation process.
  • Work with customer to determine placement of all equipment.
  • Un-box all equipment and perform power on test to ensure that all is working.
  • Make network connection from Ethernet jack to telephone adapter.
  • Make network connection from telephone adaptor to computer workstation.
  • Configure IP address on telephone unit (If DHCP Server not available).
  • Program extension and user information into telephone unit.
  • Activate MAC Address/Serial Number for each telephone unit with 8x8 service.
  • Perform test calls from each extension to verify that system is working properly.
  • Perform test calls to telephone numbers outside of the phone system to ensure that a dial tone is present.
  • Perform orientation on voicemail and calling features to familiarize all end users with their new telephones.

Cost:

  • $175.00*
  • $49.00 for each additional phone installation.
  • Custom quotes for large installation projects.

* Pricing quoted is for up to 2 extensions and vary based upon number of extensions, location and on-site requirements. Call 866-369-3007 for more information.

Back to Top


** Applies to new business orders only.


STANDARD FAX SOLUTIONS

Fax over VoIP technology has some limitations compared to traditional fax; click here for details.
Unlimited Fax Extension

8x8's fax over IP solution is based on the T.38 ITU standard for sending faxes across IP networks in a real-time mode. 8x8 fax services work with standard fax machine brands, and cost less than a separate fax line from a landline phone company. Our solution connects your fax machine to the Internet via an analog terminal adapter (ATA).

Service plan includes:


Metered Fax Extension

The Metered Fax Extension option is ideal for companies with moderate fax requirements.

Service plan includes:


Unlimited Fax Extension - Second Port Activation

Existing 8x8 business subscribers can also order Fax Extension - Second Port Activation through the 8x8 Account Manager. The Second Port Activation fax extension utilizes an available 2nd line port in their existing BPA430, BPA410 or Linksys SPA2102 adapter which lowers the activation cost.

To order this service, login to your account on the 8x8 Account Manager, click on the "Order" tab and select "Buy New Services".

Service plan includes:


Metered Fax Extension – Second Port Activation

Existing 8x8 business subscribers can also order Fax Extension - Second Port Activation through the 8x8 Account Manager. The Second Port Activation fax extension utilizes an available 2nd line port in their existing BPA430, BPA410 or Linksys SPA2102 adapter which lowers the activation cost.

The 8x8 Metered Fax Extension – Second Port Activation service plan includes 300 minutes of outgoing faxes plus unlimited incoming faxes. Extra domestic outgoing fax minutes are billed at 3.5 cents and International faxes are billed at 8x8 International rates.

To order this service, login to your account on the 8x8 Account Manager, click on the "Order" tab and select "Buy New Services".


Great Features and Quality on your Desk or on your computer

GREAT FEATURES AND QUALITY ON YOUR DESK OR ON YOUR COMPUTER
 

Why Choose 8x8?

See why over 35,000 companies trust 8x8 with their business communications services.

Learn More >
 
Keep your number