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Some customers using Verizon FiOS as their Internet service provider are reporting connectivity issues that affect their call quality.
 
Please collect the following information and open a ticket with Verizon. Tell Verizon that your Internet connection is experiencing connectivity issues to your VoIP provider. The following tests will give Verizon the information to diagnose this issue on their network.

For Windows Machines:
Ping Test Instructions
  1. Click on the Windows Start button
  2. In the search window type CMD and hit Enter
  3. This will open a command prompt window. In this window type: Ping -t 8.28.0.2
  4. This will begin the ping test. Let this test run for 5 minutes
  5. After 5 minutes press the Ctrl+C keys simultaneously to stop the test.
  6. To copy and paste results, inside the command prompt window right click your mouse and "select all" and then Ctrl+C to copy this data to your clipboard. Paste this data (Ctrl+V) into a document or email for Verizon to investigate.
Trace-route Instructions
  1. Click on Windows Start button
  2. In the search window type CMD and hit Enter
  3. This will open a command prompt window. In this window type: Tracert 8.28.0.2
  4. This will begin the trace route test. It will complete on it's own in less than a minute.
  5. To copy and paste results, inside the command prompt window right click your mouse and "select all" and then Ctrl+C to copy this data to your clipboard. Paste this data (Ctrl+V) into a document or email for Verizon to investigate.

Repeat these two steps with IP addresses 192.84.16.2 instead of 8.28.0.2 in step 3 of each test. Submit these four tests to Verizon for investigation.