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How do I make a three-way conference call?

Conferencing in a third party during an active two-way call is as simple as a couple of button presses. To create a three-way call, view the steps for your phone model below. (If you don’t see your model listed, please refer to the user manual for your phone.)

To learn how to set up and manage a conference bridge, click here.

Cisco SPA 525G2

  1. During an active two-way call, press the Conf button to place the first call on hold and open a second line. (You should hear a dial tone.)
  2. Dial the new party’s phone number.
  3. Press Conf again to join all parties.

Note that when you hang up, everyone will be disconnected from the call. To allow the other two parties to continue speaking but disconnect yourself, press Join.

Polycom SoundPoint IP series and VVX 300

  1. During an active two-way call, press the Conference button or the Confrnc soft key to place the first call on hold and open a second line. (You should hear a dial tone)
  2. Dial the new party’s phone number.
  3. When the new party answers, press Conference/Confrnc again to join all parties. (Note that this procedure may be repeated to add as many parties as you wish to a single call.)

To end the call, simply hang up. All parties will be disconnected.

Polycom VVX 400
There are two ways to set up a conference: the conventional way—by calling two people and using the Confrnc soft key—or joining two existing calls using the Join soft key.

To set up a conventional conference call:

  1. During an active two-way call, from the Lines or Calls view, press More, then Confrnc to place the first call on hold and open a second line. (You should hear a dial tone)
  2. Dial the new party’s phone number.
  3. When the new party answers, press More > Confrnc again to join all parties. The Active: Conference screen displays.

To join two calls already in progress (two held; or one active, one on hold):

  1. From either the Lines or Calls view, press More > Join.
  2. The parties will be joined on the line of the last active call.

By default, hanging up or pressing End Call will disconnect you from the call while the other two parties remain connected. It is possible, however, for your system administrator to set up your phone such that disconnecting from a conference call ends the call for all parties. Please contact your administrator to understand how your phone has been configured.

Polycom VVX 500/600
There are two ways to set up a conference: the conventional way—by calling two people and using the Confrnc soft key—or joining two existing calls using the Join soft key.

To set up a conventional conference call:

  1. During an active two-way call, from the Lines or Calls view, tap Confrnc to place the first call on hold and open a second line. (You should hear a dial tone)
  2. Dial the new party’s phone number.
  3. When the new party answers, tap Confrnc again to join all parties. The Active: Conference screen displays.

To join two calls already in progress (two held; or one active, one on hold):

  1. From either the Lines or Calls view, tap Join.
  2. The parties will be joined on the line of the last active call.

By default, hanging up or tapping End Call will disconnect you from the call while the other two parties remain connected. It is possible, however, for your system administrator to set up your phone such that disconnecting from a conference call ends the call for all parties. Please contact your administrator to understand how your phone has been configured.

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