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Plug-ins and APIs

Find software and API downloads to enhance your applications with 8x8 functionality:

Plug-ins
APIs
Additional software and firmware downloads can be found on our Downloads page.
Plug-ins
Outlook Integration Software


Outlook Integration Software
Business Services excluding Business Basic.

Latest upgrade 4/18/2013
Upgrade Notes
  • Check co-worker availability, schedule and join Virtual Meetings from within Outlook
  • Will automatically prompt you to upgrade when a new version is available
Software
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User Guide
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Sage ACT!
Sage ACT! Integration Software

Virtual Office Integration for Sage ACT!

Latest upgrade 10/07/11

Upgrade Notes
  • New login procedure: Each user must login using their 8x8 username and password.
Software
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User Guide
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Virtual Office Interface for Salesforce
Virtual Office Interface for Salesforce
  • Salesforce 14 and Professional Edition compatible
  • 8x8 app Version 2.0.5
  • HTTPS is enabled
  • Salesforce.com CTI Toolkit Version 4.02 update.
  • Compatible with IE 8+, Firefox 5+, Chrome 10+
  • Operates on Windows XP, Vista and Windows 7 and 8
Software
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User Guide
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Administrator Guide
Download Admin guide
Virtual Office Netsuite Integration Software
Virtual Office Interface for Netsuite

Virtual Office Integration for Netsuite
  • Latest Verison 07/05/12
  • Updated Netsuite configuration instructions.
Software
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User Guide
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Dial from Any Web Page with Click2Pop

Included FREE with 8x8 Virtual Office - Learn more >

Requirements

  • Operates on Apple Mac OS X 10.6x or higher, Windows XP, Vista and Windows 7 and 8.x.
  • Supported browsers: Windows Google Chrome 20.x and higher, Internet Explorer version 8.0 and higher, and / or Firefox version 3.0 and higher; Apple Mac Safari Version 6.0.5, Chrome Version 27.x and higher, Firefox 22.x and higher
  • Note: Opera is not supported.
  • Installer must have administrator rights to the PC to install the plug-in.
  • Click2Connect dials the number exactly as it appears in the browser so international numbers or long distance numbers must include country codes/area codes.
  • Click2Connect does not work on non-numeric phone numbers (e.g. 1-800-DOG-CARE).
Software
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User Guide
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Click2Pop support for SugarCRM


Integrate Virtual Office with SugarCRM
Included FREE with 8x8 Virtual Office - Learn More >

Server Side Installation Requirements
The module for SugarCRM Server is developed and tested for installation on a local or on premise server. The module is not tested on Hosted SugarCRM, and therefore is not recommended for hosted SugarCRM. If you have installed SugarCRM locally or a collocated server, this module is for you. 8x8 developed and tested on Sugar Community Edition Version 6.4.2 (build 7513).

  • Server module searches the following record types: Contacts, Leads, Accounts, Prospects, Users.
  • Within each record, the module only searches for a telephone number matching phone number fields such as Office, Work, Home, Mobile, Alternate.

Client Side Installation Requirements

  • Operates on MAC OS X 10.6x or higher, Windows XP, Vista and Windows 7 and 8.
  • Supported browsers: Google Chrome 22.x and higher, Internet Explorer version 6.0 and higher, and / or Firefox version 3.0 and higher; Apple Mac Safari Version 6.0.5, Chrome Version 27.x and higher, Firefox 22.x and higher
  • Installer must have Administrator rights to the MAC or Windows PC to install the plug-in.
Server Side Software
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User Guide
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Client Side Software
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Integrate Virtual Office with eAgent by eBridge

Included FREE with 8x8 Virtual Office - Learn more >

Server Side Installation Requirements

  • You simply copy two lines of text from the app.ebridge.com website and paste it into 8x8 Click2Pop app.

Client Side Installation Requirements

  • Operates on Windows XP, Vista and Windows 7 and 8.
  • Supported browsers: Google Chrome 22.x and higher, Internet Explorer version 6.0 and higher, and / or Firefox version 3.0 and higher
  • Note: Safari, and Opera are not supported.
  • Installer must have Administrator rights to the PC to install the plug-in.
eAgent Client Software
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User Guide
Download User guide

 

Virtual Contact Center APIs
Import, export and update Virtual Contact Center Contacts, and Cases
Historical data about agents, interactions, statuses, and queues
Call recording data such as the call recording file name, the number dialed, and more
Information to develop and integrate website Call Back functionality
Customizable URL for initiating an outbound call from your 3rd party CRM
Chat surveys, sending images in a chat, and displaying chat referrer information
API that provides tenants the ability to integrate with an external IVR system
Identify and request real time statistical data from the 8x8 system