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Business Service Downloads

Find software and firmware downloads and updates for your 8x8 business products. Select the appropriate category below:


Installation Instructions
BPA 430
for Business Services excluding Business Basic

Latest upgrade 02/22/10
Upgrade Notes
  • Improved T.38 fax relay
  • Improve device memory management
  • Improved timely processing of received T.38 packets
  • Fixed IP address readout feature when pressing the hardware button on the back of the device.
Previous Upgrades
01/21/09 - Added a feature that supports voice quality monitoring.
07/02/08 - Fixed G729 encoder audio quality bug which caused static/crackling



Installation Instructions
BPA 410
for Business Services excluding Business Basic

Latest upgrade 02/22/10
Upgrade Notes
  • Improved automatic firmware upgrade mechanism
  • Improved network stack which offers better performance, IP fragmentation support, PPPoE support and several miscellaneous compliance fixes
  • Added a feature that supports voice quality monitoring
  • Added support for the iLBC codec
Bug Fixes
  • HTML and Javascript bug fixes in the configuration web UI
  • Improved fax communications support
  • Fixed bug related to intermediate device malfunctioning
Previous Upgrades
01/21/09 - Improved automatic firmware upgrade mechanism.
03/08/07 - Addresses T.38 fax-relay improvements
09/26/2006 - BPA410 Firmware Upgrade for Softalk™ Office users
Allows Softalk Office users to communicate with their existing virtual office extensions using BPA410.
08/21/2006 - BPA410 Firmware Upgrade for Fax Extension users Quick Start Guide for Second Port Activation
 
 

8x8 675xi Series IP Phones
To Upgrade New Firmware to your IP Phone:
  1. Press “Options” Key on the phone and then scroll down to Option 6 “Restart Phone.”
  2. Then press “Select.”
  3. Press “Restart” to restart your IP Phone
  4. During the restart process your IP Phone will search for new firmware.
  5. If new firmware is found for your IP Phone it will start downloading.
  6. Please Note: “DO NOT UNPLUG IP PHONE WHEN FIRMWARE IS DOWNLOADING”
  7. Once the download is complete your IP Phone will reboot itself.
Known Issues:
  • Star commands will not work for IP Phone at this time.
  • Shared Line Extension voicemail will not show IP Phone MWI (Message Waiting Indicator).
  • Salesforce and Outlook IP Phone status issue. Outbound Calls Only.
  • Changes made locally on the phone will not sync with server side.
 
 
Outlook Integration Software
Business Services excluding Business Basic.

Latest upgrade 09/24/08
Upgrade Notes
  • Supports IP Phone
  • Support for Windows XP or Vista
  • Support for Outlook 2007
 
 
Firmware:

RPA Assistant Program:

Quick Start Guide:

Installation Instructions
8x8 Response Point Adaptor
Business Services excluding Business Basic.

Latest upgrade 02/05/09
Upgrade Notes
  • Version 15.8
  • Internet Explorer 6.0, Mozilla 1.7.12 (5.0), or Firefox 1.5 and above
  • Windows XP SP2 or Vista
  • Added support for Microsoft Response Point Service Pack 2 auto-discovery and auto-provisioning.
  • Fixed a signaling bug that could result in a dropped call.

 

Installation Instructions
BPA 430
Response Point Fax Adaptor.

Latest upgrade 05/27/08
Upgrade Notes
  • Firmware to support Response Point Fax
    Caution: Use this firmware only with BPA430 adapters.
 
 
Interface:


User Guide:
Virtual Office Interface for Salesforce
Latest upgrade 09/23/08
Upgrade Notes
  • Verison 1.1.0
  • Internet Explorer 6.0 or later
       NOTE: Firefox or any other browser will NOT work
  • Windows XP or Vista
  • Added "End Call" Button
  • View inbound daily call history (Will display name, call time, duration & call details if the contact information exists)
  • View all past call history
  • Can easily create notes during or after a call
  • Can also set up follow up calls
  • Integrates Virtual Office System seamlessly into the Salesforce.com application
  • Make outbound PSTN calling from dial-pad in the Salesforce.com application
 
 
Softalk Office
Business Services.

Latest upgrade 04/07/07
Upgrade Notes
  • Enhanced voice quality (AEC, AGC, and VAD upgrade)
  • Added H.264 video codec for voice and video conferencing
  • Enhanced contacts manager with Microsoft® Outlook® support and importing/exporting capabilities.

 
Softalk Office
Business Services (Windows Vista)

Latest upgrade 09/05/08
Upgrade Notes
  • Windows Vista Support
 
 
Switchboard Software
Business Services excluding Business Basic.

Latest upgrade 09/22/08
Upgrade Notes
  • Supports IP Phone Status
  • Supports Shared Line Status
  • Microsoft XP and Vista Compatible
 

Tango Video Conferencing

Latest upgrade 02/22/10
Upgrade Notes
  • Firmware Release: 0.3.22
  • Improve device memory management
  • Added support for a new memory chipset
  • Fixed bug in proprietary command protocol that could cause the signaling engine to lock up under rare scenarios.
  • Several improvements and fixes to the firmware upgrade process.
  • Improved interoperability with VO Softalk