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Business Service Downloads

Find software and firmware downloads and updates for your 8x8 business products. Select the appropriate category below:
Virtual Office Desktop

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On-Line Help

Virtual Office Desktop
Virtual Office Desktop is a comprehensive Unified Communications client application offering integrating a business softphone with visual voicemail, corporate directory, IM & presence, video calling, fax, call recording, web conferencing, and social media. Virtual Office Desktop offers all the functionality of Virtual Office Online & Virtual Office Pro in a standalone Windows and Mac application.

Latest upgrade 7/17/14

 
 
Software
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User Guide
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Network Diagnostic Tool

The 8x8 Network Diagnostics Tool simulates phone calls from your location to 8x8 data centers and gives specific measurements indicating network performance. Download and install the application on your Microsoft Windows computer. Please work with your 8x8 support representative to review and interpret results.

This test does not calculate the number of 8x8 phones your network can support or measure your effective Internet speed.  Please continue to use the VoIP Quality and Connectivity Speed Test found at:
http://www.8x8.com/Resources/Tools/VoIPTest.aspx
 

Software
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User Guide

Network Monitoring Tool

The 8x8 Network Monitoring Tool helps you measure your network performance over time, relative to 8x8 Virtual Office telephone service.  You download and install the application on your Microsoft Windows computer. 
 
This tool is only for use by 8x8 customers. You will need to call 8x8 support and obtain a license key to activate the Network Monitoring Tool. 
 
Please consult your 8x8 support representative to review and interpret results.
 
 675xi IP Phone

8x8 675xi Series IP Phones
To Upgrade New Firmware to your IP Phone:
  1. Press “Options” Key on the phone and then scroll down to Option 6 “Restart Phone.”
  2. Then press “Select.”
  3. Press “Restart” to restart your IP Phone
  4. During the restart process your IP Phone will search for new firmware.
  5. If new firmware is found for your IP Phone it will start downloading.
  6. Please Note: “DO NOT UNPLUG IP PHONE WHEN FIRMWARE IS DOWNLOADING”
  7. Once the download is complete your IP Phone will reboot itself.
Known Issues:
  • Star commands will not work for IP Phone at this time.
  • Shared Line Extension voicemail will not show IP Phone MWI (Message Waiting Indicator).
  • Salesforce and Outlook IP Phone status issue. Outbound Calls Only.
  • Changes made locally on the phone will not sync with server side.
 
BPA 430
Download
Installation Instructions
BPA 430
for Business Services excluding Business Basic

Latest upgrade 02/22/10
Upgrade Notes
  • Improved T.38 fax relay
  • Improve device memory management
  • Improved timely processing of received T.38 packets
  • Fixed IP address readout feature when pressing the hardware button on the back of the device.
Previous Upgrades
01/21/09 - Added a feature that supports voice quality monitoring.
07/02/08 - Fixed G729 encoder audio quality bug which caused static/crackling

BPA 410
Download
Installation Instructions
BPA 410
for Business Services excluding Business Basic

Latest upgrade 02/22/10
Upgrade Notes
  • Improved automatic firmware upgrade mechanism
  • Improved network stack which offers better performance, IP fragmentation support, PPPoE support and several miscellaneous compliance fixes
  • Added a feature that supports voice quality monitoring
  • Added support for the iLBC codec
Bug Fixes
  • HTML and Javascript bug fixes in the configuration web UI
  • Improved fax communications support
  • Fixed bug related to intermediate device malfunctioning
Previous Upgrades
01/21/09 - Improved automatic firmware upgrade mechanism.
03/08/07 - Addresses T.38 fax-relay improvements
09/26/2006 - BPA410 Firmware Upgrade for Softalk™ Office users
Allows Softalk Office users to communicate with their existing virtual office extensions using BPA410.
08/21/2006 - BPA410 Firmware Upgrade for Fax Extension users Quick Start Guide for Second Port Activation
 
Tango Video Conferencing
Download
Tango Video Conferencing

Latest upgrade 02/22/10
Upgrade Notes
  • Firmware Release: 0.3.22
  • Improve device memory management
  • Added support for a new memory chipset
  • Fixed bug in proprietary command protocol that could cause the signaling engine to lock up under rare scenarios.
  • Several improvements and fixes to the firmware upgrade process.
  • Improved interoperability with VO Softalk
 

 EdgeMarc 250W QoS Router
For voice only networks:
Download
   Right click the download
   button to save config file

For voice and video networks:
Download Firmware
   Right click the download
   button to save config file

EdgeMarc 250W QoS Router
Default 8x8 QoS Settings
Only use to restore router to 8x8 preconfigured QoS settings if your settings have been damaged or overwritten.

Restoring the route to the 8x8 default configuration will overwrite your current custom configuration. Making a backup of your current configuration is advised.

Latest update
5/10/12

 
For voice only networks:
Download Firmware
   Right click the download
   button to save config file

For voice and video networks:
Download Firmware
   Right click the download
   button to save config file

EdgeMarc 4550-15 QoS Router
Default 8x8 QoS Settings
Only use to restore router to 8x8 preconfigured QoS settings if your settings have been damaged or overwritten.

Restoring the router to the 8x8 default configuration will overwrite your current custom configuration. Making a backup of your current configuration is advised.

Latest update 7/18/11

     
    For voice only networks:
    Download
       Right click the download
       button to save config file

    For voice and video networks:
    Download Firmware
       Right click the download
       button to save config file

    EdgeMarc 200AE1-10 QoS Router
    Default 8x8 QoS Settings
    Only use to restore router to 8x8 preconfigured QoS settings if your settings have been damaged or overwritten.

    Restoring the routeto the 8x8 default configuration will overwrite your current custom configuration. Making a backup of your current configuration is advised.

    Latest update
    7/18/11

     
     Softalk Office
    Download
    Softalk Office
    Business Services.

    Latest upgrade 10/23/09
    Upgrade Notes
    • Addressed an issue where calls were consuming more bandwidth than expected.

     Softalk Office for Windows Vista
    Download
    Softalk Office
    Business Services (Windows Vista & Windows 7)

    Latest upgrade 09/05/08
    Upgrade Notes
    • Compatible with Windows Vista and Windows 7
     
     8x8 Response Point Adapter
    Firmware:
    Download Firmware
    RPA Assistant Program:
    Download RPA Assistant Program
    Quick Start Guide:
    Download Quick Start Guide
    Installation Instructions
    8x8 Response Point Adapter
    Business Services excluding Business Basic.

    Latest upgrade 02/05/09
    Upgrade Notes
    • Version 15.8
    • Internet Explorer 6.0, Mozilla 1.7.12 (5.0), or Firefox 1.5 and above
    • Windows XP SP2 or Vista
    • Added support for Microsoft Response Point Service Pack 2 auto-discovery and auto-provisioning.
    • Fixed a signaling bug that could result in a dropped call.

     BPA 430 Response Point Fax Adapter
    Download
    Installation Instructions
    BPA 430
    Response Point Fax Adapter.

    Latest upgrade 05/27/08
    Upgrade Notes
    • Firmware to support Response Point Fax
      Caution: Use this firmware only with BPA430 adapters.
     

     Download
    Open Source Code
    Virtual Office Mobile for Android

    Virtual Office Mobile for Android was written using open source code. We are making this code available to the open source community.

    Latest update:  03/09/11
     
     Polycom HDX Telepresence Systems

    To save files, right-click  Download button and choose "Save link as" or "Save target as"

    Polycom HDX 400x series:
    Download Configuration
     
    Polycom HDX 4002 with 4CIF:
    Download Configuration

    Polycom HDX 6000:
    Download Configuration

    Polycom HDX 7000:
    Download Configuration

    Polycom HDX 8000:
    Download Configuration

    Polycom HDX 9000:
    Download Configuration

    Polycom HDX Telepresence Systems
    Base Configuration Files

    Latest upgrade 07/13/2011

    These Configuration Files are for the HDX Installer to use during the initial HDX installation process.  These are to be used in conjunction with a concurrent or subsequent  8x8 Service Department appointment and where needed, with an HDX installer appointment where a customer does not have IT resources.   These are not for end-user customer self service use.   They are not recommended for overwriting a working HDX configuration as they provide only a partial configuration. 

    When used,  an appointment with 8x8 Service Department may be required in order to bind the individual HDX device to an individual 8x8 Service account.  Additional manual configuration may also be required to complete the HDX configuration, where default settings may need to be adjusted further to match the customer’s network and bandwidth characteristics.

    Note to HDX Installer:  Please refer to the Polycom HDX Configuration Guide for further instructions

    To save these files right-click the appropriate Download button and choose "Save target as" or Save link as"
     
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