Request a Quote
Sales 1.866.879.8647
|
Support 1.888.898.8733
|
Sign-In
My Account
Virtual Office Online
Search
Home
Business Solutions
Home Office
Small Business
Larger Business
By Business Need
Cost of Phone Ownership
International Calls
Meeting Productivity
Call Center
Keep Existing Equipment
Distributed Workforce
By Product
Virtual Office
Standard Features
Service Plans
Optional Features
Setup
Virtual Office Pro
Standard Features
Service Plans
Optional Features
Setup
Key Systems
Standard Features
Service Plans
Optional Features
Setup
Business Basic
Standard Features
Service Plans
Optional Features
Setup
IP Trunking
Features
How It Works
Virtual Meeting
Standard Features
Service Plans
How We Compare
Free Trial
Complete Contact Center
Features
Skills-based Routing
Realtime Monitoring
Voice Recording
Historical Reporting
IVR
CTI
CRM Integration
Netsuite Integration
Salesforce Integration
Multimedia Management
Contacts Case
FAQ Knowledgebase
Jumpstart
How It Works
Solutions
MobileTalk
Features
How It Works
Rates
Sign Up
Equipment
IP Phones
6753i IP Phone
6755i IP Phone
6757i CT IP Phone
Analog Phones
Analog Business Phone System
Uniden 160P
Video Phone
Adapters
BPA 430
Accessories
Resources
Testimonials
Literature
Demos
Learn
Why 8x8?
What is VoIP?
Virtual Number
Transferring Number
Acronyms Defined
E911 Service
Softphone
Fax Over VoIP
Tools
International Rates
Business and Residential
Mobiletalk
Sample Bill
Number Transfer Tool
Request A Quote
VoIP Readiness Tool
VoIP Test
Referral Program
Business Referrals
Residential Referrals
Support
Business Support
Documentation
Downloads
FAQs
Residential Support
Documentation
Downloads
FAQs
Mobile Support
Documentation
FAQs
Activate My Device
About Us
History
Management
Contact Us
CEO's Blog
Press Room
Press Releases
In The News
Careers
Partners
Investors
Business Support
Documentation
Downloads
FAQS
Residential Support
Documentation
Downloads
FAQS
Mobile Support
Documentation
FAQS
Activate My Device
Business Service Downloads
Find software and firmware downloads and updates for your 8x8 business products. Select the appropriate category below:
Adaptors
IP Phones
Outlook Integration
Response Point
Salesforce Integration
Softalk Office
Switchboard
Tango Video Conferencing
Installation Instructions
BPA 430
for Business Services excluding Business Basic
Latest upgrade
02/22/10
Upgrade Notes
Improved T.38 fax relay
Improve device memory management
Improved timely processing of received T.38 packets
Fixed IP address readout feature when pressing the hardware button on the back of the device.
Previous Upgrades
01/21/09 - Added a feature that supports voice quality monitoring.
07/02/08 - Fixed G729 encoder audio quality bug which caused static/crackling
Installation Instructions
BPA 410
for Business Services excluding Business Basic
Latest upgrade
02/22/10
Upgrade Notes
Improved automatic firmware upgrade mechanism
Improved network stack which offers better performance, IP fragmentation support, PPPoE support and several miscellaneous compliance fixes
Added a feature that supports voice quality monitoring
Added support for the iLBC codec
Bug Fixes
HTML and Javascript bug fixes in the configuration web UI
Improved fax communications support
Fixed bug related to intermediate device malfunctioning
Previous Upgrades
01/21/09 - Improved automatic firmware upgrade mechanism.
03/08/07 - Addresses T.38 fax-relay improvements
09/26/2006 - BPA410 Firmware Upgrade for Softalk™ Office users
Allows Softalk Office users to communicate with their existing virtual office extensions using BPA410.
08/21/2006 - BPA410 Firmware Upgrade for Fax Extension users Quick Start Guide for Second Port Activation
8x8 675xi Series IP Phones
To Upgrade New Firmware to your IP Phone:
Press “Options” Key on the phone and then scroll down to Option 6 “Restart Phone.”
Then press “Select.”
Press “Restart” to restart your IP Phone
During the restart process your IP Phone will search for new firmware.
If new firmware is found for your IP Phone it will start downloading.
Please Note:
“DO NOT UNPLUG IP PHONE WHEN FIRMWARE IS DOWNLOADING”
Once the download is complete your IP Phone will reboot itself.
Known Issues:
Star commands will not work for IP Phone at this time.
Shared Line Extension voicemail will not show IP Phone MWI (Message Waiting Indicator).
Salesforce and Outlook IP Phone status issue. Outbound Calls Only.
Changes made locally on the phone will not sync with server side.
Outlook Integration Software
Business Services excluding Business Basic.
Latest upgrade
09/24/
08
Upgrade Notes
Supports IP Phone
Support for Windows XP or Vista
Support for Outlook 2007
Firmware:
RPA Assistant Program:
Quick Start Guide:
Installation Instructions
8x8 Response Point Adaptor
Business Services excluding Business Basic.
Latest upgrade
02/05/09
Upgrade Notes
Version 15.8
Internet Explorer 6.0, Mozilla 1.7.12 (5.0), or Firefox 1.5 and above
Windows XP SP2 or Vista
Added support for Microsoft Response Point Service Pack 2 auto-discovery and auto-provisioning.
Fixed a signaling bug that could result in a dropped call.
Installation Instructions
BPA 430
Response Point Fax Adaptor.
Latest upgrade
05/27/08
Upgrade Notes
Firmware to support Response Point Fax
Caution: Use this firmware only with BPA430 adapters.
Interface:
User Guide:
Virtual Office Interface for Salesforce
Latest upgrade
09/23/08
Upgrade Notes
Verison 1.1.0
Internet Explorer 6.0 or later
NOTE: Firefox or any other browser will NOT work
Windows XP or Vista
Added "End Call" Button
View inbound daily call history (Will display name, call time, duration & call details if the contact information exists)
View all past call history
Can easily create notes during or after a call
Can also set up follow up calls
Integrates Virtual Office System seamlessly into the Salesforce.com application
Make outbound PSTN calling from dial-pad in the Salesforce.com application
Softalk Office
Business Services.
Latest upgrade
04/07/07
Upgrade Notes
Enhanced voice quality (AEC, AGC, and VAD upgrade)
Added H.264 video codec for voice and video conferencing
Enhanced contacts manager with Microsoft® Outlook® support and importing/exporting capabilities.
Softalk Office
Business Services (Windows Vista)
Latest upgrade
09/05/08
Upgrade Notes
Windows Vista Support
Switchboard Software
Business Services excluding Business Basic.
Latest upgrade
09/22/08
Upgrade Notes
Supports IP Phone Status
Supports Shared Line Status
Microsoft XP and Vista Compatible
Tango Video Conferencing
Latest upgrade
02/22/10
Upgrade Notes
Firmware Release: 0.3.22
Improve device memory management
Added support for a new memory chipset
Fixed bug in proprietary command protocol that could cause the signaling engine to lock up under rare scenarios.
Several improvements and fixes to the firmware upgrade process.
Improved interoperability with VO Softalk
Business Solutions
Virtual Office Pro
Virtual Office
Hosted Key System
Business Basic
Complete Contact Center
IP Trunking
Virtual Meeting
MobileTalk
Equipment
Residential Solutions
Features
Service Plans
Equipment
Installation
Tools
International Calling Rates
VoIP Quality & Speed Test
Activate My Device
Number Transfer Tool
Rebates
About Us
Investor Information
Press Releases
Testimonials
CEO's Blog
Careers
Referral Rewards Program
Support
My Account
Virtual Office Online
Business Support
Residential Support
Mobile Support
Legal
Terms & Conditions
Customer Protection
Recording Laws
Privacy Policy
Money Back Guarantee