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Make Voice a Priority

Your 8x8 Virtual Office business phone service is designed to provide excellent audio quality. This means you should not hear delays or echo when you are having a conversation, and you should not experience dropped calls. There are two common causes of voice quality issues:
  • Insufficient Internet bandwidth: If your Internet connection does not have enough bandwidth to support all your data traffic and concurrent calls, voice quality can suffer. To learn more, click here.
  • Competing voice and data traffic: Unless you instruct your network router to prioritize voice over data traffic, the two types of traffic will compete, often at the expense of voice quality. The solution is to make sure your router's Quality of Service (QoS) settings are configured to prioritize voice traffic over data traffic on your network.

QoS settings for your existing router

To prevent audio issues caused by voice and data competing for the same bandwidth over your Internet connection, make sure your network router’s Quality of Service (QoS) settings are set to the 8x8 default QoS settings to optimize and prioritize the handling of voice packets on your WAN connection. Note: if you ordered your router through 8x8, it came preconfigured with these settings. The 8x8 default QoS settings are:
  • UDP/3479 - Priority: High
  • UDP/15044 - Priority: High
  • UDP/5060 - Priority: High
  • UDP/5199 - Priority: High

Note that not all routers have QoS capabilities. For assistance with any QoS questions, please call 8x8 Customer Support at 1.888.898.8733.

Preconfigured QoS routers from 8x8

If you don’t already have a router with QoS settings, consider replacing your existing router with one from 8x8. These three routers below are preconfigured with all the correct QoS settings.

D-Link DIR 655 Router

Already preconfigured with 8x8 QoS settings!
The D-Link DIR 655 router builds in sophisticated QoS monitoring that prioritizes both wired and wireless Internet traffic to enable enhanced phone calling (VoIP) experience by giving priority to latency-sensitive VoIP phone calls while relegating downloads and less important traffic to a lower service tier, thus ensuring the best experience for everyone. The router supports the latest wireless security features to help prevent unauthorized access.

Features:
  • Recommended for 1-10 users
  • Four Gigabit ports for incredible wired network speeds
  • Wireless speeds up to 14x faster than Wireless G
  • Greater coverage for your entire office or home office
  • Connect computers, VoIP phones and other devices
  • D-Link Green product (hardware version A3 or later)
Price: $150.00
EdgeMarc 200AE1-10 QoS Router
Edgewater router
Already preconfigured with 8x8 QoS settings!
The EdgeMarc 200AE1-10 QoS router is a flexible, application-ready network services gateway that can be deployed as a low-cost WAN access router for use with hosted VoIP and unified communications. It’s an all-in-one box that includes a DSL router, Ethernet switch, VLANs, a firewall, and support for VoIP. Its Quality of Service capability includes packet prioritization and data traffic shaping for VoIP calls. It includes 1 Ethernet WAN or 1 ADSL WAN as an interface to your broadband service and 4 LAN interfaces to connect your office network to the Internet.

Recommended for:

  • Recommended for 10-25 users with minimal VPN requirements
    • Up to 10 heavy users (Heavy voice for example, call center use or heavy data such as video/image intensive)
    • Up to 25 normal users (10 concurrent calls, each user has occasional video/image high data rate use)
    • Supports modest VPN requirements – Up to 3 Mbps VPN traffic, up to 2 concurrent VPN tunnels
  • Good value where significant growth is not planned
Price: $299.99
EdgeMarc 4550-15 QoS Router
Edgemark 4550 router
Already preconfigured with 8x8 QoS settings!
he EdgeMarc 4550-15 QoS router is a flexible, application-ready network services gateway that can be deployed as a low-cost WAN access router for use with hosted VoIP and unified communications services. It’s an all-in-one box for data routing, VLANs, firewall, and support for VoIP. Its Quality of Service capability includes packet prioritization and data traffic shaping for VoIP calls. It includes 1 WAN interface to your broadband service and 4 LAN interfaces to connect your office network to the Internet.

Recommended for:
  • Recommended for 10 -100 users
    • Up to 30 heavy users (Heavy voice usage such as call center use or heavy data such as video or image-intensive use)
    • Up to 100 normal users (30 concurrent calls, each user has occasional video/image high data rate use)
  • Supports heavy VPN requirements: up to 75 Mbps VPN traffic, up to 22 concurrent VPN tunnels
Price: $499.99

For assistance with any QoS questions, please call 8x8 Customer Support at 1.888.898.8733.
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