Cloud-based Contact Center Solutions
Cloud-based contact centers offer clear advantages over traditional on-premises call center solutions. But commonly held myths about the “superiority” of on-premises solutions prevent many businesses from taking advantage of cloud-based “virtual” contact centers.
As you research contact center technology you may come across misinformation about the reliability, security and robustness of a hosted or “cloud-based” contact center solution. There's some talk about how the traditional on-premises approach is the best solution. Talk is cheap, but those high-priced premises-based systems aren't. The reality is cloud-based contact center solutions offer all of the functionality and reliability that in the past was only available from a big iron deployment—but with a significantly smaller price tag.
Need to separate fact from fiction? Complete the form to download this white paper on dispelling the six common myths associated with on-demand contact centers.