Check Number Transfer Status

If you have submitted your number transfer request with 8x8, you can check the status online:

• Login to your 8x8 account
• Select Number Transfer from the left menu
• Select the Check Transfer Status button

Transfer Process and Timing

Although 8x8 makes every attempt to work with all telephone service providers across the United States, certain local or regional guidelines may preclude us from being able to transfer your number to 8x8. In such cases, a new number from 8x8 would be provided. The process may take 4-6 weeks to complete. This transfer time can be dramatically reduced if all forms are correctly filled out with accurate information. During the transfer process, 8x8 will provide a temporary phone number that is your option to keep.

Important things to consider

• Do not cancel your old phone service until after your number is transferred to 8x8. We cannot transfer your number(s) unless your account is still active with your old provider. Once your number is transferred, you can cancel your old phone service.

• Do you have DSL? You cannot transfer a number that has DSL associated with it. You can sign up for cable or satellite service and then you can transfer the number to 8x8. Or, you can contact your current provider and ask for a new number for your DSL, have the DSL switched to the new number then port your old number.