Assigning User Profiles
If you are the Phone System Administrator for your company, you can give your users the power to use and manage their own extension online with Virtual Office Online. To do this, you must be sure each user has a user profile with a username and password. Here's how:
First login to the 8x8 Account Manager at accountmanager.8x8.com with your administrator username and password.
To see if a user profile is already assigned to an extension, click Extension Overview from the left menu. Then click Edit next to the extension you want to view.
Next, look at the Virtual Office Online User Profile for that extension.
If User Profile is Unassigned
If the User Profile dropdown menu is preset to Add New User ID, that means this extension does not have a user profile assigned to it. Your options are:
If a User Profile is Already Assigned
If the dropdown menu displays an existing user name, a user is already assigned to this extension. Your options are:
- Do nothing if the extension is already assigned to the correct user. Be sure to tell the user their username (User ID) if they don’t know it.
- Reassign the extension to a new or existing user. To assign it to an existing user, select their profile from the dropdown and click Save. To assign it to a new user, select Add New User ID from the dropdown menu, fill in the profile details and click Save.
Still not sure? Just call 8x8 Support. We will be glad to help!