8x8 Cloud Communications Services Play Key Role
Insurance industry service provider relies on 8x8 for phone service, web conferencing, call recording and mobile services across 19 US locations
in McLarens' IT Strategy
8x8, Inc. cloud-based communications services have become a key component of McLarens' innovative information technology strategy as the insurance industry service provider continues to broaden its footprint and workforce across 19 United States locations.
By providing integrated cloud-based communications solutions such as telephone, web conferencing, call recording and mobile services, 8x8 has given McLarens CIO, Bob Hughes, peace of mind knowing that the company's communications infrastructure is ready to support the addition of new office locations and an expanding, mobile workforce in a timely, cost effective manner.
Responding to Customer Needs
"McLarens places a high priority on delivering outstanding customer service, making it critical for our US-based workforce to quickly and professionally respond to customer needs, whether that be from their car, a hotel room, or the nearest coffee shop, with the same capabilities as if they were in one of our offices," said Bob Hughes, Global Chief Information Officer at McLarens.
Fast Deployment and Impressive Cost Savings
"With new offices opening worldwide regularly, it had become apparent that our previous premises-based telephony infrastructure would no longer support the communications needs of our geographically dispersed organization," stated Hughes. "The 8x8 Virtual Office solution not only facilitates this functionality, it also enables us to standardize our telecommunications deployment across all locations and, in the process, achieve impressive annual cost savings."
Maximizing Productivity of a Road Warrior Workforce
A leading global claims service provider with over 300 offices and affiliates in more than 80 countries, McLarens performs claims management, loss adjusting, pre-risk and damage surveying services for the world's insurance markets and their customers. Over the past two years, the company has been actively upgrading its IT platforms and capabilities with a focus on implementing solutions that enhance employee productivity, flexibility and functionality. McLarens chose the 8x8 Virtual Office solution to maximize the productivity of its road warrior workforce with cloud-based communications tools accessible from wireless and mobile devices.
Additional 8x8 Virtual Office Advantages
Hughes notes other advantages the 8x8 Virtual Office solution brings to McLarens, including:
- Rapid Deployment—Ability to rapidly deploy the service in new locations
- Customizable Extension Settings—Custom configure settings to match user preferences
- Extension Dialing—Use four-digit extension dialing between regional offices (chose from 1-5 digits)
- Call Recording—Conduct call recording from the field
- Single Invoice—Receive a single invoice for services at all locations at a fixed and predictable monthly cost
"We've only just begun to uncover the capabilities of the 8x8 solution and have even requested new features that 8x8 has implemented on our behalf," added Hughes. "We plan on rolling out additional 8x8 unified communications services over the coming months with the goal of empowering our employees to be as efficient and productive on the road as they are in the office."
With the 8x8 Virtual Office cloud-based solution, businesses can access their core communications services from any location using a PC and web browser or smartphone. In addition to enterprise-class phone service with unlimited calling and a wide array of PBX calling features, the service
offers unlimited web conferencing with video, call recording and archiving, chat, Internet fax, presence and voicemail management and a Virtual Office mobile app
for iPhone, iPad and Android devices.
McLarens performs claims management, loss adjusting, pre-risk and damage surveying, and auditing services for companies throughout the world. Specific areas of expertise include Property, Casualty, Technical Services, Transportation, Crime & Specie, Claims Management, and Audit. McLarens is a global claims service provider that helps clients achieve timely and equitable claims resolution. Headquartered in Atlanta, Georgia, USA, they have over 300 offices and affiliates in more than 80 countries. For information, visit www.mclarens.com
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