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Latest Feature Enhancements (May 9, 2013)
Introducing User Profiles
To pave the way for new features coming later this year and to respond to your requests for a central place where you can see all of your users and extensions, we are making some small but important changes to the way you assign and configure extensions, and grant privileges to your Account Manager.
What is changing?
- A User Profile is now required to assign an individual to an extension or to give a user access to certain 8x8 features, including granting Account Manager privileges. Mandatory fields for creating a User Profile are the first and last names and an email address. You only need to create one User Profile per individual. You can use the same User Profile to assign an individual to multiple extensions, or give them an extension and Account Manager privileges, etc. You can create and manage User Profiles by logging into your Account Manager and clicking the My Account tab in the top navigation bar, and then User Profiles.
- To improve password security, phone system administrators will no longer be able to create user passwords in the Account Manager. Users are sent an email prompting them to create their own password if the phone system administrator has assigned their User Profile to a feature that requires a password.
- You can now use an email address (up to 30 characters) as a Username. When creating a new User Profile, by default the username will be the email address. Phone system administrators have the ability to change the username to something other than an email address. To view the username column on the User Profile page, click on Edit Viewable/Hidden Fields and check the box next to Username.
- In the top navigation bar in the Account Manager, the former Privileges tab has been renamed My Account. Privileges and User Profiles can now be found under this new tab.
What is not changing?
Changes will not impact the current functionality of your 8x8 phone service. Extensions without a User Profile assigned to them will continue to operate as normal without any interruption in service. However, we do encourage you to begin creating User Profiles for all your users and assigning them to the appropriate extensions. This summer, 8x8 is introducing a new Corporate Directory that will give phone system administrators the flexibility to incorporate User Profile data in the Corporate Directory.
For more information on the changes, click here.
For step-by-step instructions on creating and managing User Profiles, click here