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See What's New from 8x8!

At 8x8, we are constantly innovating, listening and improving. You made suggestions and we responded. See our latest and greatest feature enhancements.

Latest Feature Enhancements (July 7, 2014)

8x8 Mobile App Now Has Cellular Call Mode for Better Call Quality

Announcing Cellular Call Mode: the option to use your cellular minutes to make and receive calls using your Virtual Office Mobile app! Now you can choose between Cellular Call Mode and Wi-Fi/Mobile Data Mode.

With Cellular Call Mode, you can handle inbound and outbound calls over the cellular network and experience better call quality and call connection. Be sure to upgrade your app to take advantage of this feature.

On launching the upgraded version, you are automatically prompted to set up your preferred call mode.

To change your call mode settings, follow the on-screen prompts.

Call Modes: WiFi/Data vs. Cellular

You can handle inbound and outbound calls from your Virtual Office Mobile using mobile data network or cellular network. 8x8 Virtual Office allows you to switch between the two networks based on your needs. For example, if you are roaming in areas with weak wi-fi signals or poor 3G/4G reception, you may experience poor call quality or dropped calls. By switching to cellular data network, you can gain better call quality and reliable call connection.

To select a calling network option:
  • Navigate to More | Call Mode.
  • Tap Outbound or Inbound to select the desired call mode.
  • The app automatically saves your selection.

Note: For iOS using cellular mode, select Return after call option to return to the Virtual Office Mobile app after the call. Enabling this option prompts to call your Virtual Office number before each outbound call. By accepting, you are automatically directed back to the app after the call.

Call Modes: Benefits and Limitations

Use Wi-Fi/Mobile data for Outbound and Inbound

If you select Wi-Fi/Mobile data network, calls are placed over Wi-Fi or 3G/4G/LTE data network using VoIP. The call signaling and media are transmitted over the Internet.

Benefits

  • Access to advanced PBX functions such as call recording, call transfer, call parking and more.
  • Outbound call details including the call duration captured in the call log .
  • Does not incur cellular calling charges.
Limitations
  • Call quality is dependent on the data network signal quality. If the signal quality drops, the call quality drops as well.
  • While on a Wi-Fi call, you must stay within the Wi-Fi network limits. If you leave the coverage, the call drops. An established call does not move across different networks.
Use Cellular for Outbound
Calls are placed over the traditional cellular network.The caller ID at the receiving end displays the Virtual Office number masking your cell phone number. At the termination of a call, you are automatically directed back to the app if you select to return to the app in outbound call mode.

Note: You must enable caller ID in your device settings. If you block your caller ID, Virtual Office service fails to establish calls.

Benefits
  • Call quality comparable to a regular cell phone call
  • Reduced risk of dropped call as you roam the cellular network
  • Better call experience by projecting your Virtual Office number on the caller ID
Limitations
  • Lack of access to features such as recording, transferring, or parking a call.
  • No support for video call
  • Consumes cellular calling minutes and Virtual Office minutes if you are on a metered plan
  • Call detail does not record call duration information
Use Cellular for Inbound

Inbound calls are received over the traditional cellular network. It does not override any call forwarding rules you have in place. Call forwarding rules always take precedence over your inbound call preference.

Benefits

  • Call quality comparable to a regular cell phone call
  • Reduced risk of dropped call as you roam the cellular network
  • Projects caller ID of the party originating the call
Limitations
  • Lack of access to features such as recording, transferring, or parking a call.
  • No support for video calling.
  • Conflicting voice mail behavior between device voicemail system and Virtual Office voicemail.

    Important: If you are unable to answer a call in time, your voicemails may land in your cellular voicemail box. See the 8x8 Mobile app troubleshooting help to learn how to prevent this behavior.

  • No support for call log within the app. Calls are logged by the device.
  • Consumes cellular minutes and Virtual Office calling minutes if you are on a metered plan
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