NetSuite Integration
An integrated on-demand CRM and Contact Center can have a dramatic impact on your business. Every customer interaction is monetized; new opportunities are realized and converted in real-time. By selecting a proven integrated solution from 8x8 and NetSuite, you can be sure that the combined solution is reliable, scalable and easy-to-use.
Integration Has Benefits
Customers with an integrated NetSuite and 8x8 Virtual Contact Center solution can toggle seamlessly between the applications, even using a single sign-on screen. VoIP or standard telephone calls can be initiated with a click on a contact already in your NetSuite account.
And, for inbound calls, the appropriate corresponding NetSuite record is "popped" for agent education and customer record augmentation. If you are already a NetSuite customer, you can be up and running on 8x8 in no time - 8x8 is 100% web-configurable using the application's critically acclaimed user interface.
8x8 and NetSuite
- Single Sign-on: Don't worry about logging into two separate applications! Just sign into 8x8 Complete Contact Center and we'll bring up your NetSuite application.
- Click To Dial: Save time by easily contacting your customers by simply clicking on a phone number inside a NetSuite record.
- Screen Pop Records: Quickly identify who's calling and their history by having the caller's NetSuite record pop up once your representative answers the call.
How It Looks
About NetSuite
NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; ecommerce and website management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date. For more information about NetSuite, visit:
www.netsuite.com