IVR (Interactive Voice Response)

The IVR (Interactive Voice Response) automates interactions with telephone callers. The 8x8 Virtual Contact Center IVR capabilities are easily managed through the web administrator interface. The 8x8 IVR supports a rich feature set yet is easy to use and configure. Changes to IVR scripts can be made on-the-fly in real-time to adapt to various events.

Key Benefits

• Give callers access to information even during closed hours
• Better routing and classification of customer calls to the appropriately skilled agent

How It Looks