Historical Reporting

The 8x8 Virtual Contact Center provides standard historical reporting with extensive filtering capabilities. Reports are generated on-demand and can be selected by date interval, agents, agent groups, queues and media type. Reports are accessible through the supervisor agent GUI or can be delivered in Excel spreadsheet format. The reports can be further customized, analyzed and manipulated by Excel’s familiar functions.

Key Benefits

• Access vital canned or ad-hoc contact center statistics on-demand
• Analyze historical reports and trends, productivity and areas for improvement
• Use a familiar application - MS Excel - to further customize the reports and analyze the data

How It Looks