Contacts and Case Management

The 8x8 Virtual Contact Center provides an easy-to-use customer contact and case management tool that tracks all interaction with clients. This tool is easy to set up and get started with. Customers that need a more sophisticated CRM system can use one of the CRM products that we support out-of-the-box or build an interface between the 8x8 Virtual Contact Center and their customer management tool using our APIs.

Key Benefits

• Customer data is tracked and maintained
• Customer interaction history is tracked
• Can be accessed anywhere from the web

How It Looks