CRM Integration

The 8x8 Virtual Contact Center provides CRM Integration with leading on-demand software packages: Salesforce.com, Netsuite, MS Dynamics and ZenDesk. Integration may be pre-configured or customized.The integration also supports native Salesforce integration with CTI adapter. Additionally, the 8x8 Virtual Contact Center is integrated with an award-winning help desk automation solution by Unipress Software, Footprints.

Key Benefits

Whether you are already using an on-demand CRM or a help desk automation package, or are thinking about purchasing one, the 8x8 Virtual Contact Center will seamlessly integrate with it and provide single sign-on, screen pop and outbound dialing functionalities.

Configuring the Integration

Integrated Agent Console