The 8x8 Virtual Contact Center is a cloud-based call center solution that does not require any specialized on-premises infrastructure. Agents require nothing more than a web browser and an 8x8 Virtual Office extension.

All the key features are available to you immediately, and the six-hour Jumpstart training methodology lets you focus on customer service without delay. Click on the features below to learn more. 

	Skills-based routing—Direct your clients to the appropriately skilled agents		IVR (Interactive Voice Response)—Automate interactions with your clients
	Multi-media Management—Telephony, email, or web chat channels, all in one application		CTI (Computer Telephony Integration) —Coordinate telephony and data delivery to your agents
	Real-time monitoring and reporting—Take the pulse of call center operations on-demand		Case and Contact Management —Track all interactions with your customers
	Historical reporting—Call center metrics at your fingertips		FAQ Knowledgebase—Quick answers to your customers' questions
	CRM Integration—Out-of-the-box integration with leading customer relationship management solutions like Salesforce, NetSuite, MS Dynamcs and ZenDesk		Call recording and logging—Robust voice recording and logging capabilities
	Collaboration—See and control your clients' desktops		Web Callback—API that lets you create forms on your website to have customers request a callback

Call 1.866.446.2067 today to talk with a Virtual Contact Center expert.