Get Total Recall with Call Recording
Use Call Recording for call center compliance, record keeping, agent training and process improvement.
- Improve customer service quality by evaluating agent-customer interactions.
- Train new contact center agents.
- Save recordings for compliance or as a record of a phone transaction.
Record calls based on:
- Percentage of calls by skill/queue
- Percentage by agent ID inbound and/or outbound
- Agent discretion by clicking a button on the agent toolbar
You can record only those calls that make sense for the business. For example, record a percentage of agent calls for quality assurance training or 100% of sales calls to keep a record of customers agreeing to a sale.
Recordings are indexed with calls for easy retrieval and playback from any authorized supervisor position. Individual recordings can be played back or saved to disk. A secure FTP site is provided to download recordings in bulk. 8x8 has a number of recording storage options to meet your needs