| |
Back to Virtual Office Pro Setup >
Setup with IP Phones
Getting Started
Professional Installation Services
Setup Guide for Business IP Phones
Setup Guide for Business IP Phones Your 8x8 Virtual Office phone service includes our free phone-assisted installation where we walk you through the whole process of plugging in your phones and setting up your extensions, auto attendant and other features online. Your sales rep will typically set this appointment up for you when you place your order. If you need an appointment, call 8x8 customer support. Your technical installation rep will take you through these easy steps:
- Using the standard Ethernet cable that comes with your IP phone, plug it into the jack on the back of your phone marked LAN.
- Plug the other end into your router.
- Power up the phone by connecting the power cord to the phone and the other end to an electrical outlet.
- To activate your account, go online and log onto your account on the 8x8 Self Service Portal. (8x8 business services activation is different from activation for our residential services.)
- Configure your PBX by entering your Company Name and Company ID.
- Configure each extension by clicking on the "Configure" button. After configuring the individual extension, you can activate your 8x8 business service by clicking the "Activate" button.
- You will be asked to enter the MAC number off the bottom of your 8x8 phone/broadband adapter.
- Once you submit that information, your account should be active within 10 minutes.
Getting Started
All unlimited, metered, and global Virtual Office extensions come with a feature-rich pre-programmed Virtual Office phone. Since all calls are transferred over the Internet, Virtual Office extensions can be located anywhere in the world and include unlimited extension-to-extension dialing.
Once the system is configured and phones are plugged in, you're done. After a simple activation process, you can start making and receiving calls. All the great features of 8x8 service, including ring groups, voicemail, auto-attendant, extension dialing and call management features are immediately available and ready for use.
Professional Installation Services
While the 8x8 Virtual Office system can easily be self-installed and configured, our customers have the option of utilizing a Virtual Office professional installation team to get their service up and running in no time.
Our installation professionals will perform the following services:
- System configuration with Technical Account Manager (TAM) before installation date
- Site verification done for each site. Ping test, latency, and bandwidth calculator
On site work includes:
- Dedicated Virtual Office technical account manager throughout the installation process
- Work with customer to determine placement of all equipment
- Un-box all equipment and perform power on test to ensure that all is working
- Make network connection from Ethernet jack to telephone adaptor
- Make network connection from telephone adaptor to computer workstation
- Configure IP address on telephone unit (If DHCP Server not available)
- Program extension and user information into telephone unit
- Activate MAC Address/Serial Number for each telephone unit with 8x8 service
- Perform test calls from each extension to verify that system is working properly
- Perform test calls to telephone numbers outside of the phone system to ensure that a dial tone is present
- Perform orientation on voicemail and calling features to familiarize all end users with their new telephones
Back to Virtual Office Pro Setup >
|
|