| |
How the Complete Contact Center Works
Unlike the first generation of hosted call center offerings that are built on proprietary, legacy, premises-based technology, 8x8 Complete Contact Center is built from the ground up to leverage the Internet and VoIP technology. 8x8 offers a complete contact center using superior technology that provides:
- An easy-to-use interface accessible from anywhere through a web browser
- On-demand provisioning for rapid configuration changes
- Patented multimedia high-throughput Interaction Distribution Algorithm
- Rich multimedia framework that integrates voice, email, web-chat, and desktop collaboration
- Out-of-the-box integration with Salesforce and NetSuite CRM
- Easy-to-use API for integration with the leading CRM apps
- See our demo now >
This makes 8x8 the most flexible technology offering among contact center providers allowing you to start using 8x8 for all of your customer interaction needs or only for one-point solutions such as email response management. You can also rest assured that 8x8 is hosted in top tier data centers and leverages a fully redundant infrastructure.
|
|