Salesforce.com Integration

The partnership between 8x8 and Salesforce.com was first announced in the Spring of 2004, when 8x8 became the first hosted contact center solution to be sforce-certified. The integration between the two applications is now implemented by many companies, including AskAFS, eManage, and National In-Store.  

Key Benefits

• Single sign-on—For customers using both applications
• Screen Pops—Delivers calls and other interactions with the appropriate contact information in salesforce.com CRM.
• Outbound Dialing—Automatically dial calls by clicking on the contact’s phone number in salesforce.com CRM.

For more information about salesforce.com, visit www.salesforce.com